The computer outage that halted IRS tax return processing for more than a day resulted from not just one hardware failures but two, the tax agency says.
An electrical voltage regulator on the computer server that handles tax returns for millions of Americans started to fail on Feb. 3, Terence Milholland, the IRS’ chief technology officer, testified at a Thursday hearing of the House Committee on Oversight and Government Reform.
As a technician worked to address the problem, a backup voltage regulator also failed, he said. Approximately 30 hours elapsed before the IRS was able to fix the regulators, which Milholland said come under “high-stress conditions” when the computer is operating, and resume normal service. For the full article click here
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