MATTHEWS, N.C. — If you or someone in your home has ever purchased something from eBay, chances are you used PayPal to send your payment.
It’s typically safe, but a local woman says using PayPal opened her up to online hackers. She was checking her online banking like normal and saw an unexpected jaw-dropping charge.
“I looked at my bank account and $999.00 was missing. They did an automatic transfer through PayPal, and because of that, the bank had the person’s email address, first initial, and last name. I called PayPal and got the IP address for the person. It’s a verified account with a social security number, but the police are the only ones who can get that. They are giving me my money back, but I came here to press charges. I feel violated,” said hacker victim Rachel Brumebelow.
She filed a police report with Matthews Police, who are calling the crime fraud.
“I have a lot of security set up on the account and my phone — fingerprint recognition, as well as a pattern to trace. Then when you’re into the account, voice recognition. I knew hackers could do a lot, but not that much,” Brumebelow told NBC Charlotte.
At this point it’s unsure how the hacker did it. PayPal, the bank, and the police are currently investigating. When questioned about this, a PayPal spokesperson responded with this statement: “PayPal has one of the lowest fraud loss rates in the industry, less than one-third of one percent…Although PayPal goes to great lengths to protect and prevent against cybercrime, the ultimate weapon is customer awareness.”
Brumebelow understands what happened is rare, but also recognizes it’s almost impossible to be completely safe.
“I learned you are never secure. I won’t pull my money and put it in a mattress, but there really is nothing you can do to 100 percent protect yourself,” she said.
Here are some security tips provided by PayPal:
- Protect your computer – use an updated internet browser and antivirus software
- Don’t click on links in an email, even if it says it’s from PayPal. Open the URL in a new browser before you put in your login and password.
- You can email spoof@paypal.com if you see something suspicious.
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